Privacy Policy

Last updated: 9 April 2026

1. Who We Are

CommunityTix is a community event ticketing platform operated by SoftNext Solutions.

We are the data controller for the personal data we collect through our platform. We are committed to protecting your privacy and handling your data in accordance with the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect and process the following categories of personal data:

Identity Data

First name, last name, username or similar identifier.

Contact Data

Email address, telephone number, postal address.

Technical Data

IP address, browser type and version, time zone setting, operating system and platform, device information.

Usage Data

Information about how you use our website and services, including pages visited, features used, and actions taken.

Transaction Data

Details of payments made through the platform, ticket purchases, and event registrations.

Communication Data

Your preferences for receiving communications from us and your communication history with us.

3. How We Collect Your Data

  • Directly from you: When you create an account, register for events, purchase tickets, join a community organisation, submit forms, or contact us.
  • Automatically: When you interact with our platform, we may automatically collect technical data about your device, browsing actions, and usage patterns using cookies and similar technologies.
  • From third parties: We may receive data from payment processors (PayPal, Stripe) related to transactions you initiate.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g. marketing communications, analytics cookies).
  • Contract: Where processing is necessary for the performance of a contract with you (e.g. providing ticketing services, managing your account).
  • Legitimate Interests: Where processing is necessary for our legitimate interests and those interests are not overridden by your rights (e.g. platform security, fraud prevention, service improvement).
  • Legal Obligation: Where processing is necessary to comply with a legal obligation (e.g. tax records, regulatory requirements).

5. How We Use Your Data

We use your personal data to:

  • Provide and manage your account and the services you request
  • Process event registrations, ticket purchases, and payments
  • Manage community membership applications and records
  • Send transactional emails (order confirmations, password resets, account notifications)
  • Send service-related communications (trial expiry reminders, subscription notifications)
  • Improve and personalise our platform
  • Ensure platform security and prevent fraud
  • Comply with legal obligations

6. Email Communications

We may send you emails related to your account and the services you use. Transactional emails (such as order confirmations and password resets) are sent as necessary to provide our service. You can unsubscribe from promotional communications at any time by using the unsubscribe link included in each email or by contacting us.

7. Data Sharing

We may share your personal data with:

  • Community organisations (tenants): If you join a community organisation on our platform, the organisation's administrators will have access to your membership and event participation data within their organisation.
  • Service providers: We use trusted third-party services to operate our platform:
    • Stripe — payment processing for platform subscriptions
    • PayPal — payment processing for event tickets (configured by each organisation)
    • Brevo (Sendinblue) — transactional email delivery
    • Microsoft Azure — cloud hosting and infrastructure
  • Legal authorities: Where required by law, regulation, or legal process.

We do not sell your personal data to third parties.

8. International Transfers

Your data may be transferred to, stored in, and processed in countries outside the UK and EEA, including India (where our development team is based). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission and/or the UK Information Commissioner's Office.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Account data: Retained while your account is active and for up to 12 months after deletion.
  • Transaction data: Retained for 7 years for tax and legal compliance.
  • Technical/usage data: Retained for up to 12 months.
  • Communication records: Retained for up to 24 months.

10. Your Rights

Under data protection law, you have the following rights:

  1. Right of Access: You can request a copy of all personal data we hold about you.
  2. Right to Rectification: You can request correction of inaccurate or incomplete data.
  3. Right to Erasure: You can request deletion of your personal data (the "right to be forgotten").
  4. Right to Restrict Processing: You can request that we limit how we use your data.
  5. Right to Data Portability: You can request your data in a machine-readable format.
  6. Right to Object: You can object to processing based on legitimate interests or for direct marketing.
  7. Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please submit a request via our Data Access Request page or email us at privacy@softnext.solutions.

11. Cookies

Our platform uses cookies for essential functionality and, with your consent, for analytics. For full details, please see our Cookie Policy.

12. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption in transit (TLS/HTTPS on all pages)
  • Encrypted storage of sensitive credentials (e.g. payment gateway keys)
  • Access controls and role-based permissions
  • Regular security reviews
  • Database-level tenant isolation

13. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with a supervisory authority:

  • UK: Information Commissioner's Office (ICO) — ico.org.uk
  • EU: Your local Data Protection Authority

14. Contact

For any questions about this privacy policy or our data practices, please contact us at:

SoftNext Solutions
SoftNext Solutions, Pune, Maharashtra, India
Email: privacy@softnext.solutions